Does United Airlines offer wheelchair assistance?

Individuals who have low mobility find it difficult to move around the airports and fly. The United Airlines provides various services related to wheelchair assistance depending on the needs of the passengers to travel comfortably. We will see in this blog how to get access to United wheelchair assistance to passengers for better experience.

What is United Airlines Wheelchair Assistance?

United Airlines wheelchair assistance service is one of the services that assists passengers who have limited mobility to navigate airport and be safely and comfortably board aircraft. Those services also involve provision of wheelchairs and assistance both at curbside level and also security screening and boarding. United staff members can offer individual assistance so that customers can reach their destination without any issues. Allow the passengers to have more convenient and comfortable travel experience.

What are United Airlines Wheelchair Assistance Services?

United Airlines offers numerous wheelchair assistance services that would allow all passengers to experience comfortable and convenient travel. Some of the services offered by United Airlines include following:

• Curbside Assistance: United Airlines assists in wheelchairs at drop-off stage starting at curbside. The customers might ask wheelchair and an agent will come to their car and guide them to the check-in desk.
• Check-in and Security: United Airlines agents can provide services to passengers at check-in counter to complete entire check-in process, such as baggage and boarding pass handling. Passengers remain assisted by agents even after check-in through security.
• Gate Assistance: Once the security is completed, United Airlines will help passengers up to the gate. Agents are expected to orient passengers in the airport, report to the gate in time and facilitate passengers in gate check-in.
• Onboard Assistance: Flight attendants will assist the passengers on board by using aisle chair and getting passengers the necessary help to get to and out of their seats and lavatories.
• Arrival Assistance: When customer gets to destination, he/she will be assisted to deplane by wheelchair in order to move around the airport.

How can I request wheelchair assistance at United Airlines?

Wheelchair assistance at United Airlines is really easy and it should be requested by passengers with limited mobility to ensure they are assisted during their travelling. The following is step-by-step procedure for requesting this service:

• During Booking: While making your flight Booking on United Airlines website or by phone, you are able to request wheelchair assistance by typing what you need in Special Requests or Accessibility section during the booking process. This is to make sure your need of assistance is documented initially.
• Following Booking: In case you have not specified the wheelchair assistance during your initial booking, you can still add it at the United Airlines website under Manage Booking in reservation section or simply call Customer Service and inform them of your need.
• At the Airport: In case you cannot make prior request for wheelchair, you can request it at airport by informing the staff at check-in counter or curbside check-in area that you need wheelchair and henceforth you will be assisted.
• Special Requests: To make sure that the airline can prepare to store, handle and accommodate your device or animal, please contact United Airlines and provide detailed information regarding your device or animal in advance.
• Confirm Assistance: To ascertain that everything has been done, it is essential to confirm your wheelchair assistance request by calling United Airlines Customer Service 24-48 hours prior to your flight and confirm again at check-in counter or United Airlines agent on day of your flight.

What are United Airlines Wheelchair Transportation Policies?

United Airlines also has certain policies that are used to guarantee transportation of wheelchairs and other mobility devices in safe and efficient way. Below is detailed overview:

• Advance Notification: Passengers are expected to inform United Airlines about their special requests and wheelchair assistance needs at moment of booking or at least 48 hours before flight.
• Check-in and Boarding: Wheelchair boarders will be allowed to board plane early enough, thereby allowing them more time to board and be seated and helping them to transfer to aisle chair where necessary.
• Handling and Storing: United Airlines must also make sure that all equipment is properly handled, stored, marked and tracked in order to avoid damage and returned well.
• Arrival and Delivery: Once plane gets to the destination, airline employees will bring wheelchair or mobility device at cargo hold and hand it to passenger at aircraft door or baggage claim. When making connecting flight, the United Airlines will arrange exchange of wheelchair so that wheelchair can be available with entire journey.
• Damaged or Lost Equipment: In case wheelchair or mobility equipment is found to be damaged or missing upon delivery to the destination, the passenger is expected to report issue immediately to United Airlines personnel at airport.
• Special Requests: Customers who have special requirements like those that need assistance in wheelchair should request special seat assignment like seat with more legroom or seat near restroom.

Conclusion

United Airlines offers across-the-board services to passengers with low mobility through wheelchair assistance. The curbside pickups, onboard support and any other passenger needs assistance, every passenger is assured of comfortable, dignified travel experience in whole duration of their journey and thus improving travel experience.

FAQs

What is the phone number of wheelchair support at United Airlines?

United Airlines aims at accommodating all customers with abilities and needs. That is why, United Airlines possess several policies and information to make traveling more convenient. Please refer to Accessibility Desk 1-800-228-2744 in case of any questions.

What are prices of wheelchairs at United Airlines?

Checking along with your checked bags is free; you can check maximum of two wheelchairs or mobility devices, such as sports wheelchairs and personal medical equipment. We also suggest that any mobility device that is unnecessary to assist you at gate be placed inside airport lobby.

What should I do to use wheelchair assistance at airport?

Special Assistance (Wheelchair Service) can be pre booked at time of booking or other purchases made no later than 4 hours prior to the scheduled flight departure time. Would you mind noting that you might end up without wheelchair service because you did not pre-book it before arriving at airport.

Who qualifies for wheelchair aid at airport?

When disabled passenger demands the assistance of airline to move around in airport, then airline must make swift provision of requested assistance.